Refund policy

Return & Refund Policy

At Restway, we want you to feel confident with your purchase. If you’re not satisfied with your order, you may request a return within 30 days of delivery.

Returns

To be eligible for a return:

  • Your return request must be made within 30 days of delivery.
  • The item must be returned in its original condition and include all components and accessories.
  • Proof of purchase or your order number may be required.
  • Items that are damaged through misuse or improper handling may not be eligible for a refund.

To request a return, please contact us at tomasglavnekas@gmail.com with your order number and reason for the return. Please do not send your order back without first contacting us and receiving return instructions.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, where applicable, are non-refundable.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible with your order number and clear photos of the issue.

Once verified, we’ll work with you to provide an appropriate replacement or refund.

Refunds

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible. We cannot guarantee cancellations once an order has entered processing or has already been shipped.

Non-Returnable Items

For hygiene and safety reasons, used or worn personal sleep products may not be eligible for return, except where the item is defective or where applicable consumer law requires otherwise.

Contact Us

For any return or refund questions, contact us at:

Email: tomasglavnekas@gmail.com
Restway Customer Support